Thank you for shopping with Restoville. We are committed to delivering your hospitality, kitchen, bakery, bar, and restaurant supplies efficiently and reliably throughout Lebanon.

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Order Processing

Orders are typically processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify you.

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Delivery Areas

Restoville currently delivers throughout Lebanon.

For deliveries outside Lebanon, please contact our team before placing an order to discuss availability, shipping options, and costs.

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Delivery Timeframes

Estimated delivery times:

Delivery times are estimates and may vary depending on:

• Product availability
• Delivery location
• Weather conditions
• Carrier delays
• Public holidays and exceptional circumstances

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Shipping Fees

Shipping charges are calculated based on:

• Delivery location
• Order size and weight
• Product dimensions

Shipping costs, if applicable, will be displayed during checkout before payment is completed.

Restoville reserves the right to adjust shipping fees when necessary due to oversized, heavy, or special-order items.

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Order Tracking

Where available, customers may receive shipping updates or tracking information once an order has been dispatched.

For delivery inquiries, customers may contact our customer support team.

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Delivery Inspection

Customers are encouraged to inspect their order upon delivery.

If an item arrives:

• Damaged,
• Defective, or
• Incorrect,

please notify Restoville within 48 hours of delivery and provide photographs of the issue.

Claims submitted after this period may not be eligible for replacement or refund.

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Failed Deliveries

If a delivery cannot be completed due to:

• Incorrect shipping information,
• Customer unavailability,
• Refusal to accept the shipment,

additional delivery charges may apply for redelivery attempts.

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Large, Commercial, and Bulk Orders

Certain commercial, wholesale, or bulk orders may require:

• Additional processing time,
• Special delivery arrangements,
• Separate shipping quotations.

Our team will contact you if additional coordination is required.

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Shipping Delays

While we strive to meet estimated delivery times, Restoville is not responsible for delays caused by circumstances beyond our control, including:

• Carrier delays
• Extreme weather
• Road closures
• Customs procedures
• Government restrictions
• Force majeure events

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Ownership and Risk

Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided during checkout.